Return Policy

Return Policy & Authorization Guidelines

If a return is not authorized, merchandise will be destroyed without credit.

General Return Guidelines

• 30-Day Window: All returns must be requested within 30 days of receipt of the product.
• Restocking Fee: A restocking fee of 20% will be applied, unless the return is a result of our error.
• Shipping Costs: Customer will be responsible for the return freight as well, unless the return is a result of our error.
• Condition & Eligibility: Returns are only accepted undamaged and strictly from the original purchaser.
• Credit Issuance: Credit will be issued upon the receipt and evaluation of returned product.
• Authorization Required: Sales representatives cannot authorize return of products or pick up merchandise. All returns must be authorized by our customer service department. Returned items must be sent with a Return Authorization form, and tracking must be provided to the customer service department.

No Credit Will Be Given For

• Opened products or products not in their original sealed containers.
• Packages that arrive at our distribution center without a Return Authorization form.
• Merchandise sent to our distribution center that has not received prior authorization—these items will not be credited and will be destroyed.
• Product defaced with stickers, price marks, knife cuts, etc.
• Damaged merchandise due to: improper return shipping, storage and handling, fire, flood, heat, cold, water, smoke, catastrophe or bankruptcy sale, or products purchased or otherwise obtained in violation of any federal, state or local law or regulation.
• Freight costs, unless the return is a result of our error.

Shipping Instructions

Within the US: Returned items must be sent via prepaid Regular US Mail with delivery confirmation. Please note that our Processing Center cannot accept returns in person.

Outside the US: Please contact our customer service department for shipping instructions and always ship goods prepaid. To avoid unnecessary delays, please write “U.S. Goods Returning” on the outside of the package. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.

Damaged or Missing Merchandise

Product Damaged in Transit: If product is damaged while in transit from Ritter Implants, please contact us at 1-855-807-8111. When you provide photos of the damage, we can issue a credit and arrange return or destruction of product.

Missing Items: If you find an invoiced product missing from an order, please contact us immediately to resolve the issue.